Cascade - Orthotic & Prosthetic Supplier
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Terms of Sale

Net 30 days. Freight on Board Origin.

Payment

Payment via check, ACH, and most major credit cards accepted. Past due credit accounts will be charged interest at the rate of 1.5% per month (18% per year). As a courtesy, we send a summary statement of your account to you each month.

Incentive Programs

We offer attractive discount programs for volume purchasing. Please contact your Account Manager for details.

Overnight Program

Upon request eligible orders are shipped to arrive the following business day with GROUND freight, insurance and handling, plus any additional charges imposed by the carrier added to your invoice. Any charges incurred for requested expedited service will be added to your invoice.

The following orders/items are ineligible for the Overnight Program and will be shipped according to your instructions with all freight, insurance and handling, plus any additional charges imposed by the carrier added to your invoice:

  1. Small Orders (original orders less than $100)
  2. Non-Stock Item Drop Ship Orders (Special orders)
  3. Individual items which exceed 25 lbs.
  4. Hazardous Materials products
  5. Flat sheet materials when dimensions meet or exceed 24" x 48", regardless of weight
  6. Other items deemed inappropriate for overnight delivery

Freight Charges

Freight charges are assessed per the above Overnight Program. UPS published rates in effect when your order is shipped are used to determine the freight amount charged. Additional charges imposed by the carrier, which are not deemed freight, may include, but are not limited to: hazardous material fees, insurance, handling, fuel surcharges, Saturday delivery, residential delivery and/or Adult Signature Required. Discounts do not apply to freight or handling charges.

Hazardous Materials

All hazardous materials are shipped in compliance with the state, federal and international regulations monitored by an employee who is certified in US domestic dangerous goods regulations #49CFR and IATA international shipping regulations. Hazardous materials are not eligible for overnight shipping. We cannot accept return shipments of hazardous materials not in complete compliance with applicable regulations. Please call Customer Service for assistance.

Returned Goods-Warranty Products

To obtain a RA number call Customer Service at 800-888-0865. Please have available the date of purchase, invoice number and reason for return. Upon issuing an RA number, Cascade will mail a special label for you to use. This label must be used in order for the return to be processed and expires 30 days from issuance. A credit will be posted to your account for the returned goods once the merchandise is evaluated. A new invoice will be issued for the replacement product or, in the event the manufacturer does not accept the product for warranty coverage, the credit may be reversed and/or reduced by any manufacturer assessed fees. Merchandise returned without a Return Authorization Number will be returned to you.

Returned Goods-Non-Warranty Products

To obtain a RA number call Customer Service at 800-888-0865. Please have available the date of purchase, invoice number and reason for return. A credit will be posted to your account for the returned goods once the merchandise is evaluated. A new invoice will be issued for the replacement product. Returns WILL NOT be accepted on merchandise kept for more than 30 days from date of invoice. Qualified returns may be subject to a restocking fee (does not apply to items shipped in error by Cascade). Returned items must be in original condition and in their original packaging. Altered, discontinued, clearance, Red Dot Sale or custom-ordered items may not be returned. Return shipping charges are paid by the customer. Merchandise returned without a Return Authorization Number will be returned to you.